What would happen if you had a small tablet start-up business and you only had one person on call for service issues?

Topic 1: Service Quality

Recall the last time you had an unsatisfactory encounter with a service provider. Given the dimensions of service quality, exactly where were the negative gaps between expectations and the actual service. Next, contrast the unsatisfactory experience with a positive one.

Topic 2: Technology service for your business

 

What would happen if you had a small tablet start-up business and you only had one person on call for service issues? How could you turn a negative product launch into a positive experience using social media? Any ideas?

Prepare the case, with recommendations, to be presented to the Board of Directors of BCG.

Prepare the case, with recommendations, to be presented to the Board of Directors of BCG. You should assess the viability of the proposed project using the NPV, IRR and payback methods. (60 marks)

(b) “The IRR rule is redundant as an investment criterion because the net present value (NPV) rule always dominates it.” Discuss this statement giving examples where possible. (40 marks

Identify the critical requirements of the audit for your chosen organization and explain why you consider them to be critical requirements.

Chapter 5 of the required textbook may be helpful in the completion of the assignment.

The audit planning process directly affects the quality of the outcome. A proper plan ensures that resources are focused on the right areas and that potential problems are identified early. A successful audit first outlines the objectives of the audit, the procedures that will be followed, and the required resources.

Choose an organization you are familiar with and develop an eight to ten (8-10) page IT infrastructure audit for compliance in which you:

Define the following items for an organization you are familiar with:
Scope
Goals and objectives
Frequency of the audit
Duration of the audit
Identify the critical requirements of the audit for your chosen organization and explain why you consider them to be critical requirements.
Choose privacy laws that apply to the organization, and suggest who is responsible for privacy within the organization.
Develop a plan for assessing IT security for your chosen organization by conducting the following:
Risk management
Threat analysis
Vulnerability analysis
Risk assessment analysis
Explain how to obtain information, documentation, and resources for the audit.
Analyze how each of the seven (7) domains aligns within your chosen organization.
Align the appropriate goals and objectives from the audit plan to each domain and provide a rationale for your alignment.
Develop a plan that:
Examines the existence of relevant and appropriate security policies and procedures.
Verifies the existence of controls supporting the policies.
Verifies the effective implementation and ongoing monitoring of the controls.
Identify the critical security control points that must be verified throughout the IT infrastructure, and develop a plan that includes adequate controls to meet high-level defined control objectives within this organization.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Describe the parameters required to conduct and report on IT infrastructure audit for organizational compliance.
Describe the components and basic requirements for creating an audit plan to support business and system considerations
Develop IT compliance audit plans
Use technology and information resources to research issues in security strategy and policy formation.
Write clearly and concisely about topics related to information technology audit and control using proper writing mechanics and technical style conventions

Examine five (5) ways in which using XML enables data and information exchange between clients and servers using Web Services in an SOA environment.

Term Paper: The Service-Oriented Architecture

The Service-Oriented Architecture (SOA) strategy allows businesses and organizations to offer their products and services to customers and trading partners using a standards-based integration protocol. Web Services depends on SOA for delivery. SOA uses Extensible Markup Language (XML) to exchange data and information to its products and services consumers. One of the SOA characteristics is that the integration is loosely coupled, thus simplifying integration.

Write an eight to ten (8-10) page paper in which you:

Analyze five (5) ways in which SOA reduces the total cost of ownership (TCO).
Examine five (5) ways in which using XML enables data and information exchange between clients and servers using Web Services in an SOA environment.
Compare and contrast the loosely coupled architecture to a tightly coupled architecture in terms of TCO, maintenance, and implementation issues.
Analyze three (3) advantages and three (3) disadvantages of using a standards-based integration strategy.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Explain the benefits and risks of service oriented architecture.
Demonstrate an understanding of the integration of enterprise systems with inter-organizational partners.
Use technology and information resources to research issues in enterprise architecture.
Write clearly and concisely about enterprise architecture topics using proper writing mechanics and technical style conventions.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills

Design a compensation and benefits package related to your dream job.

Assignment 5: Creating Your Dream Job

Due 12-14-15 4pm (No Plagiarism)

In this assignment, you get the chance to create your dream job and to build its compensation plan and appraisal performance.

Write a six to eight (6-8) page paper in which you:

Create a job description and specifications for your dream job.
Design a compensation and benefits package related to your dream job.
Rationalize your compensation and benefits package. Be sure to indicate the research and considerations that went into the design of the compensation and benefits package.
Imagine this is the only position of its kind in the organization. From this perspective, design a performance appraisal program to assess your job performance.
Rationalize your performance appraisal program. Be sure to indicate the research and considerations that went into the design of the performance appraisal program.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar websites do not qualify as quality resources

Explain the nature of the role of each of these organizations in providing aid to the victims who were affected by your selected disaster or crisis.

You are concerned about the growing number of international man-made and natural disasters. You are looking for information as to what you can do to assist the victims of these disasters monetarily and operationally, and to help rebuild infrastructure in the affected areas.

 

 

Use the Internet to research ongoing disasters and crises which you predict will continue to cause international challenges over the next ten (10) years.

 

 

Create an eight to ten (8-10) slide POWERPOINT PRESENTATION in which you:

 

 

  1. Select one (1) current man-made or natural disaster or crisis with international effects or implications. Analyze at least three (3) reasons why the disaster / crisis in question may cause continuing international challenges.
  2. Determine two (2) specific international government-affiliated or nonprofit organizations with the ability to assist victims of your selected disaster or crisis. Explain the nature of the role of each of these organizations in providing aid to the victims who were affected by your selected disaster or crisis.
  3. Speculate on two (2) obstacles that could thwart your identified organizations’ abilities to respond successfully to the selected disaster or crisis. Provide a rationale for your response.
  4. Suggest one (1) way in which one (1) of your selected organizations could utilize a public-private partnership to assist in emergency preparedness and planning if the selected disaster or crisis were to occur again in the future. Provide a rationale for your response.
  5. Use at least three (3) quality references. Note: Wikipedia and other related websites do not qualify as academic resources.

 

Your assignment must follow these formatting requirements:

 

  • Format the slides of the PowerPoint presentation using headings on each slide (Arial size 32 font), bullet points highlighting the most important information for each topic (Arial size 20-24 font), and relevant, clear graphics where applicable.
  • Format the Notes section of each slide using full paragraphs (Times New Roman size 12 font). Use the Notes section to narrate each slide as if you were actually presenting in front of an audience. Expand on the information in the bullet points in order to fully address each assignment criteria.
  • Include a title slide containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. Note: Title slide is not included in the required assignment slide length.
  • Include a reference sli

Determine the monitoring and control process that will be utilized for the project. Include discussion on how you would perform earned value analysis to provide details on project status.

This assignment consists of two (2) sections: a written project plan, and a Gantt chart that is created through the use of MS Project. You must submit the two (2) sections as separate files for the completion of this assignment. Label each file name according to the section of the assignment it is written for. Additionally, you may create and / or assume all necessary assumptions needed for the completion of this assignment.
Due to your extensive ability and knowledge of project management, you have been promoted as a senior project manager for a national telecom organization. For this role, you will be responsible in managing the launch of a new telecom service that will attract new customers. This project will require:

Updating cloud-based systems that interface with customers. This effort requires programmers to update databases and Web interfaces that will include new telecom service details.
Performing billing configurations to financial information systems. This effort includes modifying the back-end programs that calculate billing and financial reports data and include new telecom service rates.
Providing training on the new service for the company’s customer service staff. This effort includes developing an online training manual, conducting training for customer service staff, and updating an internal Website with a Frequently Asked Questions section for new telecom service.

Your job is to assist in the development of each described deliverable.
Your team is composed of three (3) Web-based developers, one (1) database manager, one (1) network specialist, two (2) technical trainers, and one (1) technical writer. They are devoted to operational management duties 30% of the time. One of the Web-based developers has recently joined the team and has minimal experience with configuring cloud-based systems.
The service product launch must be completed within six (6) months. Upper management is available to supply the necessary funding required to complete this project.
Section 1: Written Project Plan
Write a ten to twelve (10-12) page paper in which you:

Select a project management framework / methodology that could be used to develop this project and ensure that project objectives are met. Provide the rationale for your selection.
Evaluate the possibility of using agile project management for any deliverables of the project.
Develop a WBS that meets the project scope. Provide details at the activity level for the efforts required to achieve each deliverable. Note: WBS must be in indented format as shown in Figure 5.5B in Chapter 5 of the text.
List all possible resources that would be required for completing this project. Assign resources to each activity. Describe each resource’s role and the level of experience each activity would require.
Utilize estimation techniques to generate estimates of costs, resources, and durations for each activity. Determine the constraints that must be observed and the basis for each estimate.
Determine the monitoring and control process that will be utilized for the project. Include discussion on how you would perform earned value analysis to provide details on project status. Determine the values that could be utilized to calculate planned costs, actual costs, and earned value.
Develop a quality management plan that will minimize defects for project deliverables. Determine the frequency and metrics that will be utilized for inspections.
Determine the techniques that could be used to enumerate the various risks that may exist within the project. Recommend risk management practices that will mitigate ongoing risks throughout the project.
Use at least six (6) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Section 1 of your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
Include charts or diagrams created in Excel, Visio, MS Project, or one of their equivalents such as Open Project, Dia, and OpenOffice. The completed diagrams/charts must be imported into the Word document before the paper is submitted.

Section 2: Gantt Chart
Use Microsoft project to create a Gantt chart in which you:

Record the data generated from the estimation process.
Describe your assumptions and declare the dependencies for the logical succession of each activity

Identify a minimum of five (5) issues that are most important for caregivers to understand and address regarding the behavior of people with dementia.

Caring for a Loved One with Dementia

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This is MILITARY TIME, meaning this assignment is due by 1 am tomorrow, eastern standard time (thanks)!

Assignment 2: Caring for a Loved One with Dementia
Due Week 9 and worth 170 points
Design an educational intervention to prepare new and potential caregivers of dementia patients for what to expect in caring for an older loved one.
Note:

Refer to Dementia Websites or other quality recourses to complete this assignment.
Articles from Websites must be cited as articles.
Example: Alzheimer’s Association (n.d.) 10 early signs and symptoms of Alzheimer’s .

Write a two to three (2-3) page paper in which you:

Identify a minimum of five (5) issues that are most important for caregivers to understand and address regarding the behavior of people with dementia.
Propose at least three (3) interventions for dealing with the issues identified in Criterion 1 of this assignment. Support your proposal.
Determine the possible outcomes of each intervention proposed in Criterion 2, including how effective the caregiver can expect them to be.
Discuss the importance of support for the caregiver and suggest three to five (3-5) strategies for the caregiver to take care of him- or herself.
Use at least four (4) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Reflect on the specific socioeconomic, spiritual, lifestyle, and other cultural factors related to the health of the patient you selected.

Diversity and Health Assessments

Case 1

Subjective Data

CC: “Annual physical exam”

History of Present Illness (HPI): 23-year-old Native American male comes in to see you because he has been having anxiety and wants something to help him. He has been smoking “pot” and says he drinks to help him too. He tells you he is afraid that he will not get into Heaven if he continues in this lifestyle.

Drug Hx:

Current medication – denied

Allergies: no allergies to food or medications.

Family history: is very positive for diabetes, hypertension, and alcoholism.

Review of Systems (ROS)

General: no recent weight gains of losses, fatigue, fever or chills.

Head, eyes, ears, nose & throat (HEENT):

Neck:

Respiratory:

CV: no chest discomfort or palpitations

GI:

GU:

Integument: history of eczema – not active

MS/Neuro: no syncopal episodes or dizziness, no change in memory or thinking patterns; no twitches or abnormal movements

Psych:

Objective Data

PE: B/P 158/90; Pulse 88; RR 18; Temp 99.2; Ht 5,7; wt 208; BMI 32.6

General: 23 year old male appears well developed and well nourished. He is anxious – pacing in the room and fidgeting, but in no acute distress.

HEENT: Atraumatic, normocephalic, PERRLA, EOMI, sclera with mild icterus, nares patent, ornasopharynx clear, poor dentition – multiple carries.

Lungs: CTA AP&L

Cor: S1S2, +II/VI holosystolic murmur; without rub or gallop

Abd: benign, normoactive bowel sounds x 4; Hepatomegaly 2cm below the costal margin.

Ext: no cyanosis, clubbing or edema

Integument: intact without lesions masses or rashes.

Neuro: No obvious deficits and CN grossly intact II-XII

To prepare:

•Reflect on your experiences as a nurse and on the information provided in this week’s Learning Resources on diversity issues in health assessments.

•Reflect on the specific socioeconomic, spiritual, lifestyle, and other cultural factors related to the health of the patient you selected.

•Consider how you would build a health history for the patient. What questions would you ask, and how would you frame them to be sensitive to the patient’s background, lifestyle, and culture? Develop five targeted questions you would ask the patient to build his or her health history and to assess his or her health risks.

•Think about the challenges associated with communicating with patients from a variety of specific populations. What strategies can you as a nurse employ to be sensitive to different cultural factors while gathering the pertinent information?

Post 1 page on : an explanation of the specific socioeconomic, spiritual, lifestyle, and other cultural factors associated with the patient above . Explain the issues that you would need to be sensitive to when interacting with the patient, and why. Provide at least five targeted questions you would ask the patient to build his or her health history and to assess his or her health risks. And provide 3 current related references .

Reference

Readings

•Ball, J. W., Dains, J. E., Flynn, J. A., Solomon, B. S., & Stewart, R. W. (2015). Seidel’s guide to physical examination (8th ed.). St. Louis, MO: Elsevier Mosby. ◦Chapter 2, “Cultural Competency” (pp. 21–29)

•Dains, J. E., Baumann, L. C., & Scheibel, P. (2016). Advanced health assessment and clinical diagnosis in primary care (5th ed.). St. Louis, MO: Elsevier Mosby. ◦Chapter 1, “Clinical Reasoning, Differential Diagnosis, Evidence-Based Practice, and Symptom Analysis”

•Sullivan , D. D. (2012). Guide to clinical documentation (2nd ed.). Philadelphia, PA: F. A. Davis. ◦Chapter 2, “The Comprehensive History and Physical Exam” (pp. 19–36)

◦Appendices A–E (pp. 225–236

•Shaw, S. J., Huebner, C., Armin, J., Orzech, K., & Vivian, J. (2009). The role of culture in health literacy and chronic disease screening and management. Journal of Immigrant & Minority Health, 11(6), 460–467.

Retrieved from the Walden Library databases