please read the uploads.. and no plaigairizing.. Submit a written report in which you discuss how you will approach training the Mobile Division management team and communicating the new guidelines to existing employees. on the uploaded paper Guidelines and Rubric: Training Plan and Area of Focus Guidelines ..there are critical elements that has to be addressed.. check these uploads to..refer to one of them BOLDFlash Internal Business Process BOLDFlash Product Documentation BOLDFlash Technical Service Communication . Background and Area of Focus: Analyze the communication environment that exists within BOLDFlash. What are the particular areas of concern, and which area do you feel should be your focus to start? Specifically, which area (internal business processes, product documentation, or technical service communication) do you feel is the most important to fix first? Why? Provide your reasoning. Here is the scenario : Scenario When promoted to the new vice president of BOLDFlash’s Mobile Division, specializing in high-tech storage components for electronic devices, Roger Cahill understood very clearly that his top priority was to get the struggling division back on track. As he started in on the job, he soon realized that problems with technical communications were a major cause of the division’s other problems. Rapid sales growth, reorganization of the division itself, the vast number of products, and the fast pace of new product development had all increased the challenges of effective communication between division teams and with suppliers, partners, and customers. As the just-hired director of technical communications for the Mobile Division, you must analyze the current state of technical communications within the company. In your first days on the job, you have learned that there are no formatting requirements or templates for internal product documentation or customer materials, that individual techs often develop such materials without any structure or guidance, and that the Technical Support team has received several hundred complaints about the complexity and, at times, inaccuracy of the instructions that accompany products. What is more, various departments within the division have cited difficulties in understanding the products and services BOLDFlash’s Mobile Division has to offer because of the extreme technical nature of the various products. As one example, a project was conducted earlier in the year to prepare a response to an RFP (Request for Proposal) from the U.S. Navy for secure disk drives. Such contract responses require clear communication of technical aspects in a business context, yet upper management has had difficulty navigating the design specification documents and technical blueprints that the R&D group has prepared. Cahill has tasked you with developing training on technical communication for the division’s management team and creating a cohesive plan for developing technical documents and communications that will benefit the company in the long run. Prompt Based on the case study (BOLDFlash: Cross-Functional Challenges in the Mobile Division), the three artifact documents (internal business processes, product documentation, or technical service communication), and the above scenario, you must construct a plan of action for tackling the various areas of technical communications needs. You will also need to pick an area of focus (the internal business processes, product documentation, or technical service communication) to begin adapting the technical communications that already exist and are not meeting audience needs. To this end, you will produce a critique of an existing technical communication, including your methods for adapting the communication and your reasoning for the change. This will act as the basis for the technical communication training that you will develop for BOLDFlash’s Mobile Division management team. The most important piece, perhaps, is the inclusion of a framework and guidelines for creating effective technical communication
